Experience

Roles, impact, and specialization.

Full-stack engineer with 4+ years building scalable services and integrations across voice AI, platform, and product teams.

Timeline

Work history

Clerkie

Apr 2026 – Present

Building AI voice agents for debt collection agencies as one of two engineers on the Voice team, enabling automated outreach campaigns, live call handling, and automated dispositions.
Architected a Kafka + actor-model system that scales to thousands of concurrent calls, providing fault isolation and resilient state management across the call lifecycle.
Engineered real-time voice pipelines integrating SIP/WebRTC telephony (Telnyx, LiveKit) with LLMs and STT/TTS, achieving sub-500ms response latency.
Delivered campaign execution tooling for targeted debtor outreach at scale, including automated call dispositioning to reduce manual agent workload.
Built and operated TypeScript services on AWS, owning design, deployment, and reliability for production voice workloads.

BeBlended

Sep 2025 – Apr 2026

Owned end-to-end engineering for a two-sided marketplace for Black hairstylists, including booking flows, calendars, chat, admin tooling, and payments.
Built and operated payments + monetization (Stripe billing), processing $30K+ in payments YTD.
Supported growth to 500+ client signups and 70+ stylists (5 paying, 65 free), averaging 10+ bookings/month.
Partnered with CEO/ops to iterate pricing and product gates, aligning roadmap to retention and activation goals.
Established release + reliability practices (CI/CD, monitoring/alerts, bug triage, rollback discipline) to keep production stable while shipping fast.
Reduced support burden by improving self-serve flows and automating responses through tools like ZoHo, cutting manual intervention.

Medbridge

Jan 2025 – Sep 2025

Developed a Python-based static analysis tool to identify compatibility issues in application code ahead of a MySQL 8 upgrade, reducing QA regression time.
Upgraded a legacy PHP 7.4 codebase to PHP 8 using canary releases + automated testing pipelines to improve performance, security, and stability.
Led production MySQL 5.7 → 8 upgrades using blue/green deployment strategies, saving $10K+/month in AWS extended support fees.
Modernized AWS SDK libraries across a monolith to unblock newer AWS features and improve long-term maintainability.
Designed a PR-based CI/CD pipeline for dev builds, increasing deployment cadence from weekly to daily.
Executed frontend dependency upgrades (Bootstrap/jQuery/Angular) to eliminate known CVEs and align with modern security standards.

Qualtrics

Sep 2021 – Apr 2024

Designed and maintained microservices processing 12TB/day of audio + metadata.
Led development and launch of a real-time agent assist platform, improving support operations efficiency by ~20%.
Delivered $600K in revenue via customer-specific implementations and integration rollouts.
Migrated customers/services from IBM servers to AWS + Kubernetes, reducing costs by ~15%.
Enhanced service and container security with best practices for logging, data sanitization, secrets storage, and container hardening.
Mentored junior engineers through documentation and pair programming; promoted to SWE II (May 2023).

Spathe Systems (D.O.D Government Contractor)

May 2020 – Sep 2021

Interned for 8 months (May 2020 – December 2020) and was subsequently hired for full-time work.
Contributed to defense-focused application development under a government contracting environment.

Skills

TypeScript / JavaScriptReactNode.jsREST APIsSQL (MySQL/Postgres)NoSQL (MongoDB)

AWSDockerKubernetesCI/CD (Jenkins/GitHub Actions)

MicroservicesRedisKafkaSQS / RabbitMQElasticsearch

SIP / WebRTCTelnyxLiveKitLLMsSTT / TTS

GoPHPPythonGraphQL

Education

B.S. in Computer Science

2017 – 2021